IT OUTSOURCING · HELPDESK · ADMINISTRATION
We help employees remotely, maintain computers and servers, and organise business IT. We support companies across Poland through monthly support agreements or hourly billing for one-off tasks. On-site work is arranged according to location and scope.
Support: Monday–Friday, 08:30–16:30.
Companies with a support agreement are billed through a monthly subscription. The scope is based on the users, devices and systems covered by the agreement. We define responsibilities, request channels and included tasks before work starts.
Ask about a support agreement →One-off tasks are billed by the hour. This suits a specific issue, device configuration or improvements to a defined part of your IT environment. We agree the task scope and billing terms before carrying out the work.
Ask about one-off support →IT support is available Monday to Friday, 08:30–16:30, for clients with support agreements and one-off enquiries. We agree the work scope and request priorities as part of the engagement.
CHOOSE YOUR SUPPORT SCOPE
You need someone to look after computers, accounts, email and everyday requests. We agree which devices and services are covered and how staff should get in touch.
Your specialist needs help with a specific area: networks, cloud, servers or security. We can agree a defined scope of work and a clear division of responsibility.
You need to set up a workstation, organise access or investigate a problem. One-off assistance is billed hourly after the scope and terms are agreed.
02 · SCOPE
We adapt the scope to the size of the team, the existing environment and the responsibilities the company wants to delegate.
03 · PROCESS
We inventory devices, systems, access and the business dependencies that matter most.
We agree the scope, request channel, priorities and situations that require on-site work.
We organise access and documentation, introducing changes with backups and a rollback route.
We handle the agreed work and regularly identify risks and practical next steps.
04 · VALUE
Employees know where to report a problem and responsibility is not passed between suppliers.
Configurations and changes follow shared standards and remain documented.
The scope can grow with the number of users, devices and importance of services.
EVERYDAY BUSINESS IT
Sign-in issues, business email, permissions or setting up an employee account. We clarify the symptoms and agree how to access the environment securely.
Workstation, software and printer configuration, and fault diagnosis. We establish what can be handled remotely and what needs physical access to the equipment.
Wi-Fi or VPN issues, backup reviews and access management. The work depends on your systems and the importance of each service to the business.
CLEAR TERMS OF COOPERATION
The number of users, computers, servers and locations, and the list of services. We define which elements we are responsible for and who makes decisions within your company.
Ongoing care under a support agreement uses a monthly subscription; one-off work is billed hourly. Before work starts, we confirm the quotation scope, travel terms and any purchases.
Support is available Monday–Friday, 8:30–16:30. Reporting channels, priorities and agreed response times depend on the terms of cooperation. The time to start work and the time to resolve an issue are separate considerations.
For the first conversation, prepare the number of workstations, your key systems and a short description of current issues. This helps us establish the scope required for a quotation.
FAQ
Yes. Most support and administration can be delivered remotely in Poland and Europe. On-site work is planned after the location and scope are agreed.
Yes. We start with inventory, documentation and a risk review. We do not introduce major changes before understanding dependencies and preparing a safe plan.
Clients with a support agreement pay a monthly subscription. One-off IT assistance is billed by the hour. We agree the work scope and terms before starting.
IT support is available Monday to Friday, 08:30–16:30. During these hours, we handle support-agreement enquiries and one-off tasks. Priorities and service terms are agreed as part of the engagement.
Yes. We adapt the scope to your users, devices and services. You can discuss ongoing monthly support or one-off assistance billed hourly.
Availability and the terms for starting work are agreed during contact or in the support agreement. Support is available Monday–Friday, 8:30–16:30. Priority depends on the agreement and the impact on your business.
We first agree a contact person, a systems list, the documentation and a secure way to transfer access. The handover is planned in stages. Do not enter passwords or MFA codes in the contact form.
NEXT
Call or email us about ongoing support or a one-off issue. Tell us how many workstations you have and briefly describe what you need. We will use this to agree the scope and terms. You can also book a free consultation.
Support: Monday–Friday, 08:30–16:30.
